Terms and conditions

Terms and conditions

Privacy

All transactions are processed using 128 bit SSL encryption. Cosmos Media is committed to handling your personal information in accordance with Australia’s Privacy Act, as per our Privacy Policy at our website.

Advertising

Click here to download advertising Terms and Conditions.

Subscription offers

1.     Customer Service Enquires

Within Australia, call 1300 797 763; internationally call +61 2 9310 8500, or email SUBSCRIBE.

2.     Inclusions

All paid 2 or 3-year subscriptions (new and renewing) are eligible to receive a free gift, while stocks last, which will be mailed to the payer’s address, unless otherwise specified. Please allow up to 60 days for delivery of the free gift, separately to the magazine.

COSMOS gifts have a 1-year warranty and are for Australian residents only. Values are in Australian dollars ($AUD), include Goods and Services Tax (GST) but exclude delivery fees.

Print subscriptions now also come with free iPad and e-magazine editions. This is subject to change at the publisher’s discretion.

Click here for more information.

3.     Pricing

All subscription prices are in $AUD and include GST and must be received in Australian currency.

While Australian GST is removed from all international orders, please be aware that your order may be subject to local Customs duties and/or local taxes in the country of destination and these must be borne by you.

COSMOS Media reserves the right to amend our subscription prices from time to time.

4.     Shipping and Delivery

Subscribers can choose a start date for their subscription up to three issues ahead of the current issue. If a start issue is not specified, you will receive the next available issue, which may take up to 8 weeks for delivery.

Shipping is by surface mail throughout Australia and sea mail overseas.

The delivery of overseas orders is reliant on overseas postal services and we cannot be responsible for items lost by overseas postal services. Online orders from high risk credit countries (as determined by COSMOS Media) can take up to 6 months for delivery.

If you do not receive your copy as expected, or have any questions regarding your order, please email SUBSCIBE.

5. Refunds/Cancellations

We will extend your subscription pro-rata if we are at fault in failing to deliver you an issue of the print magazine. For subscriptions arising out of the transfer of a subscription held in an alternative publication, no refund is available, if the transferred subscription is cancelled before the end of its term. Gifts offered with subscriptions are not refundable for cash.

All subscription cancellations will incur a $15 fee.

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